Shipping Policy

Effective Date: May 10, 2026

At Versatile Households, we are committed to delivering your orders safely, efficiently, and within the estimated delivery timeframe. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online platform or physical store.

1. Order Processing Time

1. Orders are generally processed within 1–2 business days after payment confirmation.
2. Orders placed on weekends or public holidays will generally be processed on the next working day.
3. Once your order has been processed and dispatched, you will receive an appropriate confirmation or notification where applicable.
4. Processing times may vary for certain products depending on availability, size, quantity, or other product-specific requirements.

2. Delivery Locations

We currently offer delivery within:

1. Kenya, subject to courier and logistics coverage.

Delivery availability and estimated delivery times may vary depending on your location and the logistics provider serving your area.

3. Shipping Methods

Versatile Households may use third-party courier and delivery services to fulfill orders.

Depending on your location and the nature of your order, available delivery methods may include:

1. Same-city or express delivery, where available
2. Standard courier delivery
3. Door-to-door delivery
4. Pick-up arrangements from designated locations, where offered

The available delivery method will depend on the destination, product, and delivery options available at the time of purchase.

4. Delivery Timeframes

Estimated delivery times are generally:

1. Within Nairobi: Same-day delivery, where available, to a maximum of 2 business days after dispatch
2. Outside Nairobi within Kenya: Approximately 1–4 business days after dispatch
3. Remote or hard-to-reach areas: Delivery may take longer depending on courier coverage and accessibility

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances beyond our reasonable control, including traffic, weather conditions, public holidays, courier delays, high order volumes, or other unforeseen circumstances.

5. Shipping Fees

1. Applicable delivery or shipping fees will be calculated and displayed at checkout where the system supports automated calculation.
2. Shipping charges may vary depending on your location, order size, product type, delivery method, or courier charges.
3. Customers are responsible for applicable delivery charges unless free delivery is expressly offered as part of a promotion or other arrangement.
4. Any additional delivery charges arising from circumstances such as incorrect delivery information or repeated failed delivery attempts may be charged to the customer where applicable.

6. Order Tracking

Where live tracking is available for your order, Versatile Households may provide tracking information through the website, SMS, email, or another applicable communication channel.

Depending on the courier and tracking system used, tracking information may include:

1. Order or shipment status
2. Dispatch confirmation
3. Transit updates
4. Delivery progress
5. Delivery confirmation

The availability and frequency of tracking updates may depend on the third-party courier.

7. Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes, where applicable:

1. Full name
2. Phone number
3. Delivery location
4. Building or house details
5. Relevant directions or landmarks

Versatile Households is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If a delivery attempt fails because the customer is unavailable or the provided delivery information is inaccurate, additional delivery arrangements or charges may apply.

8. Damaged, Incorrect, or Lost Packages

If your order arrives visibly damaged, contains an incorrect item, or appears to have been lost during transit, please contact Versatile Households as soon as possible.

For damaged or incorrect items:

1. Contact us within 48 hours of delivery where possible.
2. Provide clear photographs or videos showing the condition of the package and item.
3. Keep the original packaging and relevant delivery documentation until the matter has been resolved.

For packages that appear to be lost or significantly delayed:

1. Contact us so that we can investigate the shipment with the relevant courier.
2. We may request your order details or other information necessary to investigate the matter.
3. Depending on the circumstances and outcome of the investigation, a resolution may include replacement, refund, or another appropriate remedy.

9. Delivery Delays

While we aim to meet the estimated delivery timeframes, delays may occur because of:

1. Courier or logistics issues
2. Traffic or road conditions
3. Weather conditions
4. Public holidays
5. High order volumes
6. Incorrect or incomplete delivery information
7. Product availability
8. Events or circumstances beyond our reasonable control

Where we become aware of a significant delay, we will communicate relevant information to the customer where reasonably possible.

10. Inspection Upon Delivery

Customers are encouraged to inspect their orders upon delivery.

If an item appears damaged, incorrect, or incomplete, please notify us as soon as possible and preferably within 48 hours of receiving the order.

For products such as electronics, customers should avoid using or modifying an item that appears damaged or defective until Versatile Households has had an opportunity to assess the issue.

11. Contact Us

For shipping, delivery, or order-related inquiries, please contact:

Versatile Households

Kenya

Phone Number: 0713602885

Email: support@versatilehouseholds.com

Website: versatilehouseholds.com