Refund Policy

Effective Date: May 10, 2026

At Versatile Households, we aim to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds, replacements, or exchanges may be issued for purchases made through our website or physical store.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

1. The item is returned within 7 days of purchase or delivery.
2. The item is unused and remains in its original condition.
3. The item has not been washed, installed, modified, assembled, or otherwise altered, where applicable.
4. The item is returned with its original packaging, accessories, manuals, tags, or other included components where applicable.
5. Proof of purchase is provided, such as a receipt, order confirmation, or other valid purchase record.

Refund requests that do not meet these conditions may be declined.

For electronics and other products that require testing, the item may be inspected or tested to determine whether the reported issue qualifies for a refund or replacement.

2. Non-Refundable Items

The following items may not be eligible for refunds:

1. Items that have been used, worn, washed, installed, altered, or damaged after purchase.
2. Items returned after the 7-day return period.
3. Clearance, discounted, or final-sale items where the non-refundable condition was clearly communicated at the time of purchase.
4. Items damaged due to misuse, negligence, improper installation, accidents, or failure to follow the manufacturer's instructions.
5. Items missing essential accessories, components, packaging, or other materials where these are required for the return.

Certain products may also be subject to specific manufacturer warranties or conditions.

3. Refund Process

Once a returned item is received and inspected:

1. You will be notified whether your refund, exchange, or replacement request has been approved or rejected.
2. If approved, the refund will be processed within a reasonable period.
3. Refunds will generally be issued through the original payment method used at checkout, where possible.

We may contact you for additional information, photographs, videos, or other details needed to assess your request.

4. Delivery and Return Costs

1. Delivery or shipping fees are non-refundable, unless the return is due to an error on our part, such as sending the wrong item or a defective item.
2. Customers are generally responsible for return delivery or shipping costs unless otherwise agreed by Versatile Households.
3. Where an item was incorrectly supplied or confirmed to be defective upon inspection, Versatile Households may cover or reimburse reasonable return delivery costs.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide clear evidence, such as photographs or videos.

After assessment, we may offer one of the following, depending on the circumstances:

1. A replacement of the item
2. A refund
3. An exchange for another available item
4. Store credit, where applicable

For electronics and other products covered by a manufacturer's warranty, the issue may be handled in accordance with the applicable warranty terms.

6. Refund Method and Timeline

Approved refunds will generally be processed using the original payment method, including Paystack or other applicable payment channels.

The time it takes for the refunded amount to appear in your account may vary depending on the bank, mobile-money provider, card issuer, or other payment service provider.

Versatile Households does not control processing times imposed by third-party financial institutions or payment providers.

7. Exchanges

Where possible, customers may request an exchange instead of a refund.

Exchanges are subject to:

1. Availability of the requested replacement item
2. The condition of the returned item
3. The applicable return period
4. Any difference in price between the original and replacement item

If the replacement item has a higher price, the customer may be required to pay the difference. If it has a lower price, the applicable difference may be handled according to our refund or store-credit procedures.

8. Product-Specific Conditions

Because Versatile Households sells a wide range of household products, certain categories may have additional return requirements.

For example:

1. Electronics: Products may need to be tested before a refund or replacement is approved.
2. Seat covers and other fitted products: Items that have been fitted, installed, cut, modified, or otherwise altered may not qualify for return unless the item was defective or incorrectly supplied.
3. Duvets, bedding, and fabric products: Items that have been used, washed, stained, or otherwise altered may not qualify for return for hygiene and product-condition reasons.
4. Other household accessories: The item must generally be returned unused and in its original condition, subject to the applicable product requirements.

Where a product is covered by a manufacturer's warranty, the warranty terms may also apply.

9. Contact Us

For refund, exchange, replacement requests, or questions regarding this policy, please contact:

Versatile Households

Kenya

Email: support@versatilehouseholds.com

Website: versatilehouseholds.com