Return Policy

Effective Date: May 10, 2026

At Versatile Households, we want you to be satisfied with your purchase. This Return Policy explains the conditions under which products may be returned and how returns are handled.

1. Return Period

Customers may request a return within 7 days of receiving or purchasing an item.

Return requests made after this period may not be accepted, except where a longer period is required by an applicable warranty or by law.

2. Eligibility for Returns

To qualify for a return, the item should generally:

1. Be returned within the 7-day return period.
2. Be unused and in its original condition.
3. Include original packaging, accessories, manuals, tags, or other components where applicable.
4. Be accompanied by proof of purchase, such as a receipt or order confirmation.
5. Not have been damaged through misuse, negligence, improper installation, or unauthorized modification.

Certain products may have additional return requirements because of their nature.

3. Non-Returnable Items

The following items may not be eligible for return:

1. Items that have been used, washed, installed, modified, or altered, where applicable.
2. Items returned after the 7-day return period.
3. Clearance or final-sale items where this condition was clearly communicated at the time of purchase.
4. Products damaged through customer misuse, negligence, accidents, improper installation, or unauthorized modification.
5. Items missing essential components, accessories, or other materials required for the return.
6. Products that cannot reasonably be returned in their original condition due to their nature or use.

For hygiene-sensitive products such as certain bedding or fabric items, additional restrictions may apply where the product has been used, washed, stained, or otherwise altered.

4. Electronics and Other Technical Products

Electronics and other products that require testing may be inspected or tested before a return, refund, replacement, or exchange is approved.

Where a product is covered by a manufacturer's warranty, the applicable warranty terms may also apply.

Damage resulting from misuse, improper installation, unauthorized repairs, physical damage, or failure to follow manufacturer instructions may not qualify for a return or warranty remedy.

5. Return Process

To initiate a return:

1. Contact Versatile Households within the applicable return period.
2. Provide your order details and the reason for the return.
3. Provide photographs or videos where requested.
4. Wait for return approval and receive the applicable return instructions.
5. Return the item using the method provided or approved by Versatile Households.

All returned items will be inspected before a refund, replacement, or exchange is approved.

Submitting a return request does not automatically guarantee approval.

6. Return Shipping

1. Customers are generally responsible for return shipping or transportation costs where the return is based on a change of mind or other customer preference.
2. Versatile Households may cover reasonable return costs where the return is due to an error on our part, such as an incorrect or defective item.
3. We recommend using a trackable delivery method when returning an item.
4. Versatile Households is not responsible for return shipments that are lost or damaged while being transported by a service arranged independently by the customer.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered:

1. Contact us within 48 hours of receiving the item where possible.
2. Provide clear photographs or videos showing the issue.
3. Keep the original packaging and relevant delivery documentation where available.

We will assess the issue and, depending on the circumstances, may offer:

1. A replacement;
2. A refund;
3. An exchange; or
4. Store credit, where applicable.

8. Exchanges

Where possible, Versatile Households may offer an exchange instead of a refund.

Exchanges are subject to:

1. Stock availability;
2. The condition of the returned item;
3. The applicable return period; and
4. Any applicable price difference between the original and replacement item.

If the replacement item costs more, the customer may be required to pay the difference.

9. Inspection and Approval

All returned items are subject to inspection.

Versatile Households reserves the right to approve or decline a return based on:

1. The condition of the product;
2. Whether the return was requested within the applicable period;
3. Whether the product meets the return requirements;
4. Whether the product has been used, damaged, altered, or improperly handled; and
5. The specific nature and condition of the product.

Where a return is declined, we will provide the customer with the applicable reason where reasonably possible.

Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable Kenyan law.

10. Contact Us

For return requests, exchanges, or assistance, please contact:

Versatile Households

Kenya

Phone Number: 0713602885

Email: support@versatilehouseholds.com

Website: versatilehouseholds.com